Avaya IP office

Innovatia

Location

Bangalore | India

Job description

Job description

Responsibilities:

Provide top quality technical support, troubleshooting of Avaya IP Office and Avaya IPO CC.
Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution with call quality issues in VoIP environments.
Collect and analyze packet trace information.
Create reproduction of customer environments on lab equipment.
Document in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
Install, configure, and maintain lab equipment.

Personal Attributes :

Logical and analytical approach to problem solving.
Strong technical aptitude.
Solid work ethic.
Organized, independent, dependable, self-motivated, takes ownership and initiative.

Education and Experience:

BEB. Tech or higher in Information technology or related fields.
Minimum 3 years of experience with Avaya IP office.
Technical Support experience considered an asset.
Desired Technical Skills:
Support of core PBX Technology and related VOIP networks. .
Capable of troubleshooting converged networks, IPVOIP issues across LANWAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCPIP (IPv4), DNS.

Job tags

Salary