Freshworks
Location
Chennai | India
Job description
About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
We are looking for an analytics lead to join our growing team of data analytics experts and
manage the processes and people responsible for accurate data collection, processing,
modelling and analysis. The ideal candidate has a knack for seeing solutions in sprawling
data sets and the business mindset to convert data into insights and strategic opportunities
for our company. The Analytics lead will work closely with leaders across the marketing and
sales org to support and implement high-quality, data-driven decisions. They will ensure data
accuracy and consistent reporting by designing and creating optimal processes and
procedures for analytics employees to follow. They will use advanced data modeling,
predictive modeling and analytical techniques to interpret key findings from company data
and leverage these insights into initiatives that will support business outcomes. The right
person for the job will apply their exhaustive knowledge of data analysis to solving real-world
problems faced by our company and finding opportunities for improvement across multiple
projects, teams and business units.
Responsibilities
Lead cross-functional projects using advanced data modeling and analysis
techniques to discover insights that will guide strategic decisions and uncover
optimization opportunities.
Build, develop and maintain data models, reporting systems, data automation
systems, dashboards and performance metrics support that support key business
decisions.
Oversee the design and delivery of reports and insights that analyze business
functions and key operations and performance metrics.
Ensure accuracy of data and deliverables of reporting with comprehensive policies
and processes.
Manage and optimize processes for data intake, validation, mining and engineering
as well as modeling, visualization and communication deliverables.
Examine, interpret and report results of analytical initiatives to stakeholders in
leadership, technology, sales, marketing and product teams.
Organize and drive successful completion of data insight initiatives through effective
data analysis and productive collaboration with stakeholders.
Communicate results and business impacts of insight initiatives to stakeholders
within and outside of the company.
Graduate degree or equivalent, preferably in Statistics/Operational
Research/Mathematics, MBA preferred
Atleast 7-8 years of professional experience in Business Intelligence/Data
Analytics/Modelling, preferably in an IT product/ e-commerce/ SaaS company
Strong SQL skills, ability to perform effective querying involving multiple tables and
subqueries.
Understanding of and experience using analytical concepts and statistical
techniques: hypothesis development, designing tests/experiments, analyzing data,
drawing conclusions, and developing actionable recommendations for business units.
Demonstrated experience in predictive analysis, and expertise in R, SQL, Python and
visualization tool – PowerBI, Tableau, Qlik, etc.
Experience and knowledge of statistical modeling techniques, working knowledge of
data mining principles.
Experience working with and creating databases and dashboards using all relevant
data to inform decisions.
Experience using analytics techniques to contribute to company growth efforts,
increasing revenue and other key business outcomes.
Strong problem solving, quantitative and analytical abilities.
Strong ability to plan and manage numerous processes, people and projects
simultaneously.
Excellent interpersonal, communication, collaboration and delegation skills.
Self-starter, independent and comfortable with ambiguity
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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