Mitsogo
Location
Chennai | India
Job description
About the Job
The position requires an individual to effectively conduct sales training for new hire batches/production agents. The candidate should be sensitive to training needs and understand the learning requirements of different learner types. Implement monthly cyclic activities, including refresher training, monthly tests, and call monitoring. Liaise with Quality and Ops to identify, screen, and execute process improvement plans (TNA).
Responsibilities
Conduct sales training for new hire training classes/production agents.
Conduct retraining, cross-training, and up-training classes.
Ensure efficiency in completing all required forms and reports within the allocated time frame.
Maintain and update all sales training materials.
Possess complete knowledge and understanding of products and quality guidelines for all clients and programs.
Support and monitor new trainees during the On-the-Job Training (OJT) period.
Create new product-specific sales training curriculum.
Familiarity with training ideologies (Kirkpatrick model, KSA, TNA, TNI, etc.).
Attention to detail.
Reasoning skills.
Analytical skills.
Requirements
A minimum of 5+ years of experience as a Sales Coach.
A bachelor’s degree in communication, education, or a related field (a master’s degree is a plus).
Exceptional communication and presentation skills.
Proven track record of successfully training individuals or groups.
Strong analytical and assessment skills.
Strong organizational skills and attention to detail.
About Mitsogo
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
About Hexnode
Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
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