Client take on for intermediary clients. The Fund Client Service Administrator should work with Sales/legal to ensure the necessary sub distribution agreements / rebates letter are in place. She/He should also work closely with the relevant Transfer Agent in the setting up of new clients and monitoring the initial transitions;
Trade Assistance: daily assistance to clients on trading issues (phone, email, correspondence); assistance on larges trade processing, trade corrections etc.;
Follow up on non-receipt of subscription money and other unreconciled amounts;
Administer claims relating to late payments and trades;
Have a thorough understanding of the remuneration process and should work closely with the Financial Controller’s area to ensure that commission payments are made on a timely basis;
The Fund Client Service Administrator will be responsible for all aspects of client reporting, including pricing information, investment reports, static data reports etc
Participation if and when required to projects and initiatives across Funds Operations Client Services.
The Client Service Administrator will make use of his/her excel technical skills to prepare the review of Vendors/Clients’ invoices against proprietary systems. This will require familiarity with Excel’s vlookup formulae and pivoting features.
Transfer Agency related activities i.e. CASS Reconciliation, Cash Break Recons, Subscription/Redemption Reporting etc.
Skills required
Sound accounting and Mutual funds/Capital markets knowledge
Good Analytical skills , eye for detail and good with numbers
Proven record of collaborating with colleagues across geographic and functional boundaries.
Excellent oral and written communication skills.
Proficient computer skills, particularly with Microsoft Office
Ability to ‘ think out of the box’ and look for creative solutions
Demonstrated ability to work effectively in a team-oriented environment
Ability to identify, escalate risk issues and manage upward communication to all stakeholders and install adequate controls to mitigate risk
Ability to perform tasks with precision and accuracy
