RAD
Location
Mumbai | India
Job description
RAD is a global leader for telecom access solutions. As an industry pioneer for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions. RAD co-innovates networking solutions with customers, offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights at a glance.
Why choose RAD? We offers flexibility and work-life balance, while still maintaining a stable and growing company culture. At RAD, we value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment. Our commitment to professional development means we are focused on helping our team members continuously learning and growing in their careers. In addition, our impact-driven approach ensures that our employees are making a difference. We are Hiring a Professional Global Services Engineer to join RAD’s technical support team in India. Responsibilities Be actively involved in post-sales and pre-sales solution support activities Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely Perform testing and troubleshooting techniques to identify and resolve technical issues Perform root cause analysis of issues Prepare technical documentation for customers Provide status and resolution communication to internal and external stakeholders Contribute to the knowledge base of the team Qualifications 2-3 years of relevant work experience. Engineering degree (BE/BTech) – a must. Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage. Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM. Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec. Working experience with testers like VeEX, JDSU, Spirent. Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage. Proven presentation skills and experience working with external customers. Excellent written and verbal communications skills to handle global customers. Problem solver, self-starter, performs well under pressure. Ability to travel (locally or abroad) to support customers.Job tags
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