Lead a diverse team of project implementation professionals
Oversee the end-to-end project implementation lifecycle for key clients
Job Description
Build, lead, mentor, and manage a diverse team of project implementation professionals, fostering a collaborative and high-performance work environment.
Oversee the end-to-end project implementation lifecycle for a portfolio of customer projects
Develop and optimize implementation processes to enhance efficiency, responsiveness, and the overall customer experience.
Define and track key performance indicators (KPIs) for the implementation team, regularly reviewing and taking action to meet or exceed performance goals.
Implement quality assurance measures to monitor and improve the quality of customer interactions and issue resolution.
Ensure compliance with industry regulations, data security standards, and best practices within the CRM software domain.
Establish and maintain strong relationships with key stakeholders, clients, and partners to foster long-term partnerships and customer loyalty.
Provide regular reports and updates to the executive leadership team, highlighting operational achievements, challenges, and proposed solutions.
The Successful Applicant
12+ years of total experience, with at least 3+ years in implementation for B2B SaaS products
MBA / Graduate from tier 1 institutions
Experience in building and directing an operations team
Experience managing executive-level relationships
Experience in planning and leading strategic initiatives
Must be comfortable with frequent domestic/international travel for work
