People De Code Solutions Private Limited
Location
Coimbatore | India
Job description
Job title : Head of Operations
About the Organization:
VMax Wellness is a fitness organization that aims to encourage and inspire people to adopt a healthy lifestyle through bespoke fitness and nutrition plans tailored to their requirements. We aim to transform the lives of at least 1 million people and eradicate lifestyle diseases caused by obesity, such as diabetes, heart disease, thyroid, high blood pressure, depression, and certain types of cancers. We are located in Coimbatore and offer a variety of fitness programs. Visit our website vmax.fit to learn more. We have proudly served and transformed the lives of more than 14,000 clients from India and Abroad.
About the job:
This is a full-time on-site role for an Operations Head. The role requires an individual who possesses strong analytical skills and can ensure effective operations management. The Head of Service Operations plays a pivotal role in managing and overseeing the daily operations of our health and wellness company. Work closely with the CEO to draw up the business strategy for rapid proliferation, augment and strengthen the organization. The person will lead and direct the following functions units like Fitness, Nutrition and other business units for ensuring the smooth and efficient functioning of all operational aspects, with a focus on optimizing processes, driving productivity and maintaining high standards of quality and customer service.
Quality Assurance
Strategic Alignment
Customer Experience
Process Optimization
Strategic Planning and Execution:
Develop, implement, and continually refine the company's operational strategy.
Align operational objectives with the overall business goals and mission.
Monitor industry trends and best practices to keep the company competitive.
Manage and lead a team of operations professionals, including department heads, managers, and support staff.
Foster a culture of collaboration, innovation, and accountability.
Provide coaching and mentorship to staff to drive professional development.
Identify and implement process improvements to enhance efficiency and productivity.
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of operations.
Ensure that operations comply with all relevant regulations and standards.
Develop and maintain quality control processes and procedures.
Implement quality assurance measures to meet and exceed industry standards.
Respond to and resolve quality-related issues as they arise.
Manage the operational budget, ensuring financial objectives are met.
Identify cost-saving opportunities while maintaining quality standards.
Report regularly to senior management on financial performance and variances.
Collaborate with customer service and marketing teams to ensure a positive customer experience.
Implement customer feedback mechanisms and take actions to address concerns and improve satisfaction.
Evaluate, select, and implement operational systems, automation and software to improve efficiency.
Oversee the integration and maintenance of technology solutions.
Ensure data security and privacy compliance.
Generate and analyze operational reports for management and board review.
Make data-driven decisions to optimize operations and reduce costs.
Requirements:-
Strategic Thinking:
Leadership
Process Optimization:
Supply Chain Management
Data-Driven Decision-Making
Problem-Solving and Decision-Making:
Technology and Systems Proficiency
Ethical and Integrity
Points to be Noted:
Job Type: Full-time
Working Hours: 9:30 am to 6:30 pm (Monday to Saturday)
Job Location: Thudiyalur, Coimbatore
Job Mode: Onsite
Salary: 15 TO 18 LPA , based on the knowledge, skill, and experience.
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