TrueBlue Inc.
Location
Gurgaon | India
Job description
Please find below Job Description details and if you would like to proceed ahead, please apply-
Company Name- Trueblue India Position Name- Trainer- Learning & Development Location- Gurgaon Sec 48 Work Mode- Work from office (5 Days working + Both sides cab) Shift Timings- : 12:00 PM to 9:00 PM, 2:00 PM to 11:00 PM & 5:00 PM to 2:00 AM Notes- Excellent Spoken & Written communication skills (English) 3-4 years of hands-on experience in Behavioral and/or Customer Service and Process/ Domain training. Proficiency in MS Excel (Maintaining MIS, Reports etc.) Key Responsibilities- Develop and implement effective programs on Cultural Awareness, Email Writing and Customer Centricity, Behavioral Skills, and Specific Client Domains/ Processes Align with different Stakeholders and Clients to support knowledge transfer for new business transitions. Align with Stakeholder/ Clients to get cross-trained on various Domains/ Processes by the onshore/ offshore SMEs. Partner with SMEs to practice/ conduct Certification Mock Calls, prepare process documents (SOPs, P-maps, Process flows etc.) Provide floor support, conduct regular quality audits, and provide constructive feedback to agents or employees. Monitor and assess the progress of participants through regular evaluations and feedback sessions. Stay connected with stakeholders and informed about industry trends and best practices across different domains. Collaborate with various departments to understand their training needs and align training programs with organizational objectives. Adapt training content based on the diverse learning styles and backgrounds of participants. Develop, tweak, and maintain training procedure manuals, training content and guides, and course materials. Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills. Conduct refresher trainings based on the TNI. Send reports/MIS to the Operations team on the progress/pending status of activities. Review content at regular intervals to ensure all updates are incorporated. Participate in Internal & External Calibrations Interested candidates can reach out to Varsha Daksh (9717064263) and share your updated resume- [email protected]Job tags
Salary
