Process Associate - Service Desk

Location

Secunderabad | India

Job description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate - Service Desk

In this role, you would be providing Level 1 support in Technical/Service desk support.

Responsibilities

. Strong customer service orientation

. Demonstrated ability to handle multiple tasks with little to no forewarning.

. Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.

. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

. Document & add new issues/solutions to Knowledge Management Repository

. Utilize professional techniques to retain & delight customers.

. Provide quality service & resolve concerns efficiently & professionally.

. Above all, take full ownership of the Incident from Creation to Closure

. Excellent communication skills

. Should understand below Technical Skills:

o Windows & MAC troubleshooting

o Active Directory

o Basic Networking

o Win NT/2000

o MS Office 2007, 2010. O365

o IE6 & IE8

o OS - WinXP, Win7, Win 10, MAC

o Outlook 2007, 2010, 2016

o PC/Laptop/Handheld/Printers

Qualifications we seek in you!

Minimum Qualifications

. Bachelor%27s Degree required.

Preferred Qualifications/ Skills

. Good written and presentation / verbal communication skills

. Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job tags

Salary