Researches and analyzes the customer s documentation requirements; creates doc plans; writes technical documentation
Performs risk analysis, identifies potential issues, and creates work estimates for doc projects
Quickly learns and adopts technology, tools, and processes in a fast-paced environment
Grasps complex technologies with a strong analytical and technical aptitude
Researches new trends in information and service delivery
Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions
Applies proven leadership skills to team building and mentoring junior and intermediate writers Implements information architecture methodologies and techniques
Engage in comprehensive book building activities, encompassing a variety of guides to ensure comprehensive and user-friendly content.
Execute the publishing process for guides, ensuring timely and accurate dissemination of information.
Conduct rigorous data validation for Feature Matrix tasks, ensuring the accuracy and reliability of feature-related data.
Execute meticulous document updates on cases, incorporating the latest information and insights for effective case management.
Implement detailed document updates for bugs, ensuring that the documentation accurately reflects the nature and resolution of identified bugs.
Demonstrates advanced skills in using DITA XML based authoring tools Demonstrates in-depth understanding of Agile and Waterfall development methodologies Possesses in-depth understanding of telecommunications, cloud, and networking domains
Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets
Works with limited or no supervision to pursue established goals and resolve issues as they arise
Adapts writing style to project requirements; applies principles of minimalism
Qualifications
Candidates must be well versed in DITA authoring and Publishing, XML tools, Networking technologies and Agile methodology.
A background in Cloud technologies is an asset.
Candidates must possess a strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain.
Candidates must have excellent written and spoken communication skills.
