Technical Support Engineer

Location

Pune | India

Job description

• Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys business

• You will use engineering knowledge to provide technical support, find solutions to a wide variety of technical challenges, and create knowledge material for bringing scale to the operation
• You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys

Key Duties and Responsibilities

• Apply engineering expertise and knowledge of simulation techniques of Ansys Fluids products to provide the highest level of technical guidance to Customers and Channel Partners either through interactions with the users or by creating high-quality knowledge material and ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.

• Identify the knowledge gap based on the latest industry trends and requirements.

• Work with multiple subject matter experts to address the gaps in knowledge.

• Create knowledge on the latest Ansys product releases.

• Develop technical expertise in one or more simulation areas.

• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.

• Instruct training classes on the usage of ANSYS simulation products, as required.

• Participate in other strategic and company initiatives, as needed.

• Be agile and open to new responsibilities based on the business need.

• Learn and gain expertise in new technical areas as and when required.

Minimum Education/Certification Requirements and Experience

• Ph.D., Master or Bachelor s degree in Mechanical / Aerospace / Chemical Engineering

• Sound knowledge related to Fluid Mechanics, Heat Transfer and Numerical Methods

• Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.

• Engaging personality, engineering curiosity, and willingness for continuous learning

• Ability to work independently, as well as with others in a diverse team environment.

• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.

• Strong organizational and time management skills possesses a sense of urgency.

• Projects a professional image and demonstrates business acumen, driven to succeed.

• Interested in working with customers and willing to travel, if required

• Ph.D. or MS/MTech degree preferred.

• Experience in using commercial or in-house CFD software for real-world industry-level applications.

• A minimum of 1 year of experience in the use of relevant ANSYS software or other commercial software (Can be obtained in a university setting)

• Experience of being part of the engineering product development cycle will be an added advantage.

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Salary