Location
Bangalore | India
Job description
- You will play a vitalrole in ensuring seamless IOT services for our customers
- You will beresponsible for troubleshooting, monitoring, and resolving issues related to IOTservices to maintain high service quality and customer satisfaction
- Yourtypical day will be network auditing, change management and changeimplementation, SLA management, L1 support, advanced troubleshooting
- Responsible for the day-to-day operation and support of IOT services.
- Monitor and troubleshoot IOT incidents to identify the root cause and ensure swift and effective resolution.
- Leverage Kubernetes for networking and container orchestration, ensuring smooth integration and automation with network infrastructure.
- Possess a solid understanding of TLS and UDP protocols and their application in a networking environment.
- Familiarity with the LwM2M/MQTT protocol is a plus, enabling the integration of IoT devices within the network.
- Demonstrate an understanding of cloud basics, including cloud networking and the ability to automate network-related tasks in a cloud environment.
- Perform regular technical analysis to ensure the optimization, readiness, and quality of IOT domain.
- Collaborate with internal teams, and vendors to resolve escalated technical issues and implement corrective actions.
- Conduct testing and verification of any new configurations to ensure they meet service requirements.
- Generate reports, analyse service and operational KPIs, and contribute to the improvement of processes and procedures.
- Exhibit strong logging and troubleshooting skills, promptly identifying, and resolving network issues using automation tools and scripting techniques.
- Implementation of changes.
- Handle communications with different domain or engineering and operation team.
- Take ownership of network-related problems, ensuring timely resolution and providing detailed incident reports.
- Be part of a 24/7 shift rotation pool.
- Working from office.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
ESSENTIAL
DESIRABLE
Bachelors degree in Telecommunications, Engineering, or a related field.
X 2+ years of experience in mobile core network operations.
X Deep understanding or experience of IOT application in telecom
X Technical knowledge of 2G, 3G, LTE, VoLTE network, including core network elements and architecture.
X Solid knowledge of networking principles, protocols, and technologies.
X Experience with monitoring tools, troubleshooting techniques, and performance analysis.
X Proficient in using industry-standard tools for analysing KPIs and metrics.
X Excellent analytical and problem-solving skills with a focus on delivering high-quality results.
X Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
X Ability to work under pressure and prioritize tasks in a fast-paced and dynamic environment.
X Strong trace or log analysis and troubleshooting.
X Professional certifications such as CCNA, CKA, OpenStack COA is advantageous.
X Proficiency in scripting or automation languages.
X Basic understanding of Kubernetes and networking.
X Configuration implementation experience.
X Familiarity with TLS and UDP protocols.
X Knowledge of LwM2M/MQTT protocol for IoT device integration.
X Understanding of cloud basics, including cloud networking concepts.
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