Team Manager- Workflow management of payroll
Location
Kochi | India
Job description
Role Accountabilities And Requirements
Roles and Responsibilities
- Lead a team of 10-14 payroll specialists responsible for workflow management of payroll,
Implementation and Technical operations for multiple clients as part of a managed services operations.
- You will motivate and engage your team across the employee lifecycle, including the recruitment of new
team members, setting objectives, coaching, and recognising individuals to drive the best performance
and dealing with performance issues in a timely manner.
- You will optimise the performance and productivity on your account or group of accounts through good
workforce planning, effectively managing working practices and resources to meet the pre-determined
Work Timings and Leave Schedules.
- Provide accurate and timely reporting of team KPIs and reporting to your manager.
- Effectively manage your team to ensure that customer processing SLAs are met and that opportunities to
exceed are maximised.
- Ensure 100% accuracy of the data being input into the payroll(s)
- Ensure your team are working within Zellis' policies and procedures and any additional procedures that
are specific to yours or your team's roles.
- Ensuring all handling processes are compliant with the relevant Quality Compliance Processes and that
associated documentation is complete and available for checking.
- Ensure communication occurs in a timely manner with colleagues and internal/external customers,
ensuring that all communication has been understood and where needed feedback sought.
- Work within a Continuous Improvement framework to identify and recommend solutions that can
improve service, mitigate risk, or reduce cost to serve.
- Develop colleagues through supporting individuals to identify job specific and future development
training needs in accordance with our career pathways.
- Minimise occurrence of escalations or incidents, but where an incident does occur, step in and resolve at
speed, keeping stakeholders up to date throughout – and driving root cause analysis and preventative
action.
Making People feel appreciated for the work they do.
Team Manager
Job reference (000000000000)
Knowledge
The Technical And/or Subject Information Needed For The Role - Workflow management
- Resource planning & allocations
- Knowledge of payroll life cycle, KPIs and customer facing
- Knowledge of quality and compliance management systems
- UK Payroll Knowledge and Timelines
- Knowledge in Payplan (AS400), MPHR and NextGen is added advantage.
Skills The specific abilities you have learned, or competencies:
- Strong analytical skills
- Excellent communication skills.
- Driven for results and highly self-motivated.
- Resource planning – allocation based on Effort and capacity model.
- Allocation of Payrolls/projects/Cases based on the bandwidth.
- Daily productivity analysis and effectively utilize the resources.
- Avoid backlogs of cases, projects, and payrolls
- Client escalation resolution and managing overall responses to requests.
Eligibility – (Note this is a vacancy driven role)
- Minimum experience of 6 years.
- Employees who are currently Consultants/ Expert / Account Expert can apply.
- Employees not on PIP / Any disciplinary warning during last six months' time.
- Employees rated Needs Improvement/Work to do in the last Performance appraisal period will not be
eligible to apply.
Job tags
Salary
