QAD
Location
Mumbai | India
Job description
Note: The role will require the person to support in night shifts ( 6 pm IST to 3 am IST)
Responsibilties:
Purpose of Job:
Continual Improvement and Key Personal Skills Required
Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science. University/Bachelor s Degree in Business, Accounting. Logistics, Production Operations/Manufacturing Management, Information Technology or related field, or equivalent experience.
Graduate Program (MBA, MIB or Masters): Would be an advantage
ITIL Foundation certification V4 or equivalent experience.
Intermediate knowledge of IT Service Management principle, best practices and frameworks like ITIL and experience with JIRA is required
Experience with working in multinational, multi-cultural teams (desirable).
Multi-tasking, good communicator, eager to learn
Minimum 3 - 5 years in the software, manufacturing, distribution or accounting industry is preferred. Experience using or supporting business software applications. Prior success in a Customer Service/Support capacity.
Knowledge of basic technical concepts is preferred (Unix, Windows NT, Internet, networks, Progress or Oracle). Programming code for troubleshooting is a big plus (C, C++, Unix, Progress, Oracle, SQL, Java, or XML).
RDBMS: MySQL, Frontend: Javascript, CSS, HTML, Digital Science
Good Analytical & Technical skills and ability to understand the business needs.
Good communication in English (written and verbal) is required.
You have good analytical & collaboration skills and have a passion to solve customer issues.
You have a positive and calming approach, to diffuse an escalated situation or irate customer
Job tags
Salary