IT&D Platform Manager - Infrastructure Operations
Location
Secunderabad | India
Job description
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
IT & D About The Role Job Summary: - We are seeking an experienced and highly skilled Platform Manager – Infrastructure Operations to join our Data Centre and Global Connectivity team. As the Platform Manager, you will be responsible for overseeing the planning, implementation, and optimization of our technology infrastructure, ensuring the reliability, performance, and security of our platforms. This role requires a strategic thinker with strong leadership skills and a deep understanding of infrastructure technologies.
- Roles and Responsibilities:
- Oversee day-to-day infrastructure operations, ensuring the availability, reliability, and performance of critical systems.
- Manage entire lifecycle of our infrastructure platforms, including Networks, Servers, Storage and Security.
- Implement best practices for incident response, problem resolution, and change management.
- Develop and enforce platform governance policies and procedures Monitor platform performance and resource utilization, identifying and proactively addressing any issues.
- Manage and optimize the organization's technology stack, including servers, storage, networking, and virtualization.
- Establish and manage quality assurance programs to ensure service excellence and consistency.
- Lead initiatives to improve Service Level Agreements (SLA) across operations, ensuring adherence to agreed-upon service standards.
- Perform root cause analyses for any platform-related issues to address underlying problems and prevent recurrence.
- Develop strategies and implement measures to enhance Net Promoter Score (NPS) by analysing customer feedback and implementing improvements.
- Conduct regular capacity planning assessments to meet current and future business demands.
- Develop and maintain disaster recovery and business continuity plans.
- Build and maintain strong relationships with technology vendors.
- Negotiate and manage contracts, ensuring cost-effectiveness and service level agreements are met.
- Collaborate with the security team to implement and maintain robust security measures.
- Ensure infrastructure compliance with relevant regulations and industry standards.
- Foster a culture of continuous improvement within the operations team to consistently enhance the platform experience.
Qualification: - Bachelor's degree in computer science, Information Technology.
- 10+ years of experience in Infrastructure including servers, storage, networking, firewall and virtualization.
- Proven experience in a leadership role within Infrastructure Operations.
- Strong understanding of security best practices and compliance requirements.
- Excellent project management and organizational skills.
- Strong communication and interpersonal skills, with the ability to effectively collaborate and communicate technical concepts to both technical and non-technical stakeholders.
Your Responsibilities In summary, you'll:
- Develop and maintain the platform vision, strategy, and roadmap, ensuring alignment with organisational objectives.
- Drive continuous platform improvements through insights gained from performance reports, user feedback, and adoption metrics.
- Safeguard the platform's security and optimise risk management protocols.
- Collaborate with cross-functional teams to deliver customer-centric solutions, fostering stronger customer relationships for future platform enhancements.
- Manage and cultivate partnerships with key technology vendors, ensuring seamless integration and maximisation of platform capabilities.
The Experience We're Looking For - Solid background in product or system development, combined with project and programme management prowess.
- Proficiency in IT service management and user experience design, with an ability to drive digital transformation.
- Demonstrated success in building stakeholder relationships and managing digital strategy.
- Robust knowledge of cybersecurity, data privacy, and governance, ensuring compliance and data-driven innovation.
- Innovative mindset, with experience in change management and adopting technology effectively within an organisation.
The Skills For Success Product Development, system development, Project Management, Programme Management, Design Thinking, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Digital Strategy, Cyber Security Strategy, Cyber Security, Data Privacy, Data Governance, Product Compliance, Data Driven Practices, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance.
What We Offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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