Tata Group
Location
Mumbai | India
Job description
Job Description
Job Description
Skills :- Experience in workday, HRSD, Service Now preferred, Contact Centre/ Helpdesk monitoring for calls/Emails/tickets, International voice process - Mandatory.
Location :- Mumbai
Shift : - US Shift
Responsibilities :-
- 6 to 8 years of Experience in International voice process - Mandatory
- NO domestic voice process experience
- US voice process experience - Preferred
- Experience in International HR Helpdesk - Preferred,
- Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)
- Understanding of Service level agreements
- Understanding of the Telephony tools e.g. Avaya
Desired Candidate Profile
Qualifications :BACHELOR OF ARTS
Job tags
Salary
