Location
Chennai | India
Job description
Job Description (Posting).
Job Description: - Technical expert with responsibility of delivering the Strategic, Project and improvements in Service Now. Responsible for delivering and providing technical expertise for the ServiceNow platform from both strategy and day to day operations perspective. Be the trusted advisor to the customers. Provide technical leadership and mentoring to the ServiceNow team. Identify continuous service improvements, propose and deliver. Key contributor for the ServiceNow roadmap. Ensure delivery in a timely, efficient and cost effective manner. Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction. Mentor and train the development and admin teams on Service Now concepts and capabilities.Desired Skills and Experience: Total of 5+ years of experience in ServiceNow or SNOW Extensive experience in web development concepts and understand web based languages. Proficiency in understanding the application architecture In depth knowledge on the Service Now platform and understanding of the different concepts and functionalities. Prior experience in delivering solutions in ServiceNow for multiple different requirements. Able to customize based on demand and working to coding standards to ensure a robust and mature development of the functionality within the platform Configuring, administering, and scripting the ServiceNow ITSM tool. Implementation of ITSM technologies and service management practices. Rich understanding of ITIL practices and Service Now ITSM module. Experience in implementing Change Management, Incident Management, Problem Management, On Call-Scheduling and Reporting modules in Service Now. Rich Experience in ServiceNow customizations including UI Policy, Client Scripts, Workflows, UI Action, Script Includes, Business Rules, workflow administration, reports, data import Extensive hands on experience on web based languages (JavaScript, CSS, Jelly, XML, HTML and Glide). Experience integrating Service Now with other platforms (though API s like SOAP / REST and other avenues). Experience in handling end to end implementations right from requirement gathering to delivery. Experience in reporting, automated testing and administration aspects of Service Now is an added advantage. Experience in working in an agile environment following agile practices. ServiceNow Administration certified ITIL v3 Foundation certified Good communication and presentation skills. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification
B.E, B-Tech
Skill (Primary)
CFS-Platform Engineering-ITSM Platform
Job tags
Salary
