Zomato
Location
Tiruppur | India
Job description
As a Fleet Operations Lead, you will be responsible for managing and optimising our fleet of delivery partners to ensure efficient and timely food deliveries to our customers. You will play a crucial role in enhancing the overall customer experience and ensuring the smooth functioning of our delivery operations. What you need to bring to the ‘table’:Lead and manage a fleet of delivery partners in the allocated areaHelp ensure supply sufficiency as per order demand and a flawless customer experienceConduct regular field meetings, communicate effectively with delivery partners to resolve any issues/concerns raised by themTrack performance metrics, identify performance issues promptly and take corrective action where necessaryDrive engagement to minimize attrition and maintain healthy levels of logins within the assigned localityTrain delivery partners on best practices and SOPs to ensure a seamless delivery experienceHands-on experience with on-ground conflict management
Job tags
Salary
