Nilasu Consulting Services Pvt. Ltd.
Location
Visakhapatnam | India
Job description
Responsibilities
- Providing telephonic support for hardware complaints
- Provide remote-online support for software complaints
- Provide on-site support if the issue doesn't get resolved by both the above mentioned means
- Daily updation of Tickets status in respective groups
- Daily updation of Tickets in online portal and emails
- Responsible for obtaining Feedback Rating for all Tickets assigned
- Responsible for invoicing the service support charges for Ticket assigned
- Responsible for booking new AMCs
- Responsible for Renewal of on-going AMCs
Required Knowledge And Skills - Excellent Electrical & Energy Metering Software Applications
- Knowledge of Panel & Power Quality Metering, Breakers, Protection Relays
- Knowledge of Industry Standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.
- Thorough knowledge SQL or VB or any Database Application software
- Self-motivated, ready-to-travel attitude and customer centric behaviour
- Good verbal & email writing skills
- Multi-lingual proficiency shall be an added advantage
- Knowledge of Elmeasure make Pre-paid and Post-paid Energy Metering hardware and software shall be an added advantage
- Knowledge of Energy Metering software and hardware is a MUST
Skills: multi-lingual proficiency shall be an added advantage,sql,customer support,remote,thorough knowledge sql or vb or any database application software,excellent electrical & energy metering software applications,knowledge of energy metering software and hardware is a must,good verbal & email writing skills,self-motivated, ready-to-travel attitude and customer centric behaviour,knowledge of panel & power quality metering, breakers, protection relays,knowledge of industry standard communication protocols like modbus, bacnet, opc, lora, mqtt, gprs, zigbee, etc.,knowledge of elmeasure make pre-paid and post-paid energy metering hardware and software shall be an added advantage,vb
Job tags
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