SI PLACEMENTS INTERNATIONALS
Location
Gandhinagar | India
Job description
Dear Jobseekers,
We are hiring for the position of Customer Experience Specialist -voice process Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through voice support.
Job Title: Customer Experience Specialist - Voice Support
Location: Vadodara & Gandhinagar Salary: Up to 35k (Based on BPO experience & Interview)
Experience Required: 01 to 03 years
Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)
Week Off: Any two rotational week off
Requirements:
• Strong verbal communication skills with excellent command over English and Hindi languages.
• Ability to handle and resolve customer queries and complaints with empathy and professionalism.
• Prior experience in customer service and voice support in a BPO or similar industry is preferred.
• Good understanding of customer service principles and practices.
• Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
• Willingness to work in a 24*7 environment with night shifts and rotational offs.
• Minimum qualification of HSC.
• Proficient with computers and basic software applications.
• Must be able to commute within a local transport boundary of 30kms.
Responsibilities:
• Provide excellent customer service through voice support.
• Resolve customer queries and complaints with empathy and professionalism.
• Accurately record and maintain customer interaction details in the system.
• Work collaboratively with team members to achieve individual and team targets.
• Adhere to established procedures, policies, and quality standards.
• Be flexible to work in a 24*7 environment with night shifts and rotational offs.
Job tags
Salary
