FTL
Location
Bangalore | India
Job description
Company Profile
Simplotel is a Bangalore based SoftwareasaService (SaaS) company helping over 2000 hotels across 21
countries grow their direct business. We are powering ecommerce for some of the largest hotels in
India. The name Simplotel comes from a combination of Simple and Hotel our mission is to Simplify the
life of hoteliers through technology. Simplotel is a Shopify for Hotels was founded in October 2013 and
is funded by GoMMT India s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India an initiative
of the Union Ministry of Commerce & Industry in India.
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Position Customer Success Manager
The Customer Success Manager will be responsible for driving renewals of our customers and ensuring
that they derive maximum value from the use of Simplotel. To achieve this the account manager will
interact regularly with the clients and build a strong lasting relationship and drive improvements to the
customer s usage of Simplotel and drive adoption of new features that help customers.
Responsibilities:
Drive renewals and upsells for Simplotel.
Be in touch with our customers analyse opportunities for improvement and convince the
customers to adopt such suggestions.
Build and maintain strong longlasting relationships.
Understand various analytics of our customers and craft and implement strategies to grow it.
Deliver metrics and analysis to customers to ensure that they understand the value of our platform
Manage schedule and prioritize well in order to meet deadlines
Skills required
0 3 years of Account Management or other customer facing experience.
Graduate degree in Engineering Business or Hotel Management. MBA a plus. Excellent written
and verbal communication skills. Ability to convince internal stakeholders and customers.
Strong analytical skills and good knowledge of Excel.
Ability to work in cross functional teams.
Experience in delivering clientfocused solutions based on customer needs
Excellent listening negotiation and presentation skills
Ability to prioritize among competing tasks
Keen attention to detail and adherence to deadlines.
Knowledge of ecommerce Web analytics & SEO is a plus.
Job tags
Salary
