Cognizant
Location
Secunderabad | India
Job description
Description: Music Content Operations - TL
Description: Music Content Operations - Team Lead
Job Responsibilities:
Job Description
The team lead is a trainer for the team. Responsibilities include
Train the associates on workflows owned by you
Adhere to Training Plan & Schedule
Ensure all new hires completes the Cognizant Compliance Training
Document any change in the training plan
Share EOD report to all stakeholders
Team Lead is responsible for the overall operations
Validate volume processed by the associates & make corrections as required
Proactive to identify the root cause in case if any miss with respect to metrics
Prepare an action plan to improve the performance of the associates
Provides business insights of the allocated workflow
Strong critical thinking, problem solving and general troubleshooting skills
Share an EOD report with business insights to stakeholders
Proactive to highlight any potential risk to business (should have an eye for detail)
Process Improvement Projects
Prepare Documentation & SOP with respect to any change in the process
The team lead is responsible for all People Management activities
Manage Teams with ability to work in a fast-paced, collaborative and constantly evolving environment
Excellent written communication and interpersonal skills with an ability to connect with others easily
Leave Management to ensure no negative impact on the business
Monthly One On One with the team highlighting their strengths and action plan on weaknesses
Validate Scorecard & provide genuine feedback to improve the associate rating & performance
Corrective Action Plan for associates who are not performing as per the business requirements
Skills/Qualifications:
Domain expertise - Excellent understanding of Music industry in any of these fields - Music data management, artist management, publishing, producing / composing, music supervision
Contact center, Services, Tech Trouble shooting etc. Industry Experience - Tech and IT companies, banking and Finance (services) focusing on premium customer or retail also a close second
Experience of working with globally distributed team
People management - should have managed a team of 15- 20 people strong (across multiple workflows) in a KPI driven environment
Experience in implementing metrics and measurements
Experience in workforce planning
Other skills: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 28 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usJob tags
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