Assistant Manager Technical Services

Location

Bangalore | India

Job description

• Adhere and demonstrate business ethics and values to its core defined by the organization.
• Developing and growing relationships with critical business accounts, which includes regular communication, meetings and networking
• Understand customer technical needs and provide on-site technical support, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
• Communicate with customers in concise manner the value and benefits of solution and services provided
• Identify, develop and execute value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team
• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums
• Represent Technical Services function in various platforms across crossfunctions, senior leadership team
• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
• Periodically share insights from market/ ecosystem and
• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - South India (90%) & East (5%) including remote support to Sri Lanka (5% as and when needed).

WHAT WE WILL BE LOOKING FOR IN YOU :

• Bachelor s degree from Printing & Packaging and post graduation (MTech/ MBA and/or equivalent)
• Minimum of 6-10 yrs of experience in a technical support role, preferably customer facing
• High level of technical expertise of Flexo, Offset & Digital printing technologies
• Excellent problem solving skills, proven track record of managing complex situation/ customer relationships
• Strong communication skills, ability to collaborate and relationship management
• Ability to work independently, in team, across functions and manage complex schedule
• Good at data generating, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides
• Willingness to travel within city, across states, internationally often on short notice as and when needed
• Valid driver s license and passport would be an added advantage

Job tags

Salary