Location
Bangalore | India
Job description
Evolve Back Resorts is a chain of luxury resorts known for offering immersive and highend experiences in India. Formerly known as Orange County Resorts they rebranded to Evolve Back Resorts to reflect their commitment to evolving the concept of luxury hospitality.
Overview:
As a Front Office Manager youll oversee the operations of the front desk and guest services ensuring exceptional guest experiences from arrival to departure. Your role involves managing staff maintaining high service standards and coordinating with various departments for seamless operations.
Key Responsibilities:
- Guest Services Management:
- Oversee the front desk operations ensuring efficient checkin and checkout procedures.
- Resolve guest issues or concerns promptly maintaining a high level of guest satisfaction.
2.Staff Supervision and Training:
- Recruit train and supervise front office personnel ensuring they deliver exceptional customer service.
- Schedule shifts effectively delegate tasks and conduct performance evaluations.
3.Financial Management:
- Monitor and control expenses related to the front office department including budgets for supplies staffing and equipment.
- Prepare reports on occupancy rates revenue and expenses.
4.Quality Assurance:
- Maintain high standards of service quality cleanliness and adherence to brand or company standards.
- Conduct regular inspections of guest areas to ensure they meet expectations.
Attributes:
- Exceptional customer service and problemsolving abilities.
- Strong leadership and team management skills.
- Ability to multitask and work efficiently in a fastpaced environment.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary and performancebased bonuses.
- Health benefits and retirement plans.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
microsoft office suite,team leader,multitasking
Job tags
Salary
