Location
Secunderabad | India
Job description
JOB TITLE: Systems Engineer
REPORTS TO: Commvault, Team Lead LOCATION: India DATE: August 2023
For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry.
Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles.
Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents.
Position Summary The Systems Engineer is a hands-on technical resource that provides L1/L2 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies.
Duties And Responsibilities - Involving in DR Drill Restore of client servers;
- Within RTO&RPO the backup data restored to client Servers;
- Perform morning checks related to DR Restores;
- Monthly maintenance of commserve by recycling services and rebooting;
- Commvault Server/Client Installation;
- Perform root cause analysis for backup failures;
- Configuration/de-activation of backup policies for new and de-commissioned clients;
- Configure tape drives/ tape drive cleaning and stuck media removal;
- Configure tape libraries like HP MSL 2048, 2024, 1x8 autoloaders and standalone tape drives;
- Upgrade service pack for all the clients in timely manner;
- Pro-actively monitor for the slow backups, Hung jobs, long queued Jobs in the environment and take necessary action;
- Manage and configure reports for critical backup failures;
- Configure SAP HANA, Sybase, MAXDB, Oracle, SQL, Windows FS, Linux FS, SAP Oracle, Backups;
- Check readiness of media agent and communication issue trouble shooting;
- Knowledge of configuring disk library and upgrade of IBM& HP tape library. Review Media Agent available space;
- Configure and troubleshoot VM backups on Hyper- V & VMware;
- Perform Restores for client data which includes File system, and SQL, Oracle, SAP HANA, Sybase Oracle RAC Backups;
- DR restoration on a monthly basis for mission critical servers and checking the data integrity Upgrade Commserve and Media agents to latest SP level;
- Troubleshoot SAP HANA, SYBASE backups, SQL backups, ORACLE and Windows File system & Linux FS backups;
- Send Daily Reports of Backup Failures, Capacity management to the clients;
- Analyze the Major incidents which occur in Day-to-Day operation;
- Attend conference calls with vendors, resolver groups and management;
- Analyze and resolve escalated problems;
- Restorations of the files, folders, System State, and some databases as per request from clients;
- Perform morning checks related to backups;
- Address backup failures and perform restores;
- Troubleshoot and resolve backup failures due to hardware and software errors;
- Troubleshoot Commvault server related problems;
- Backup Analyst, perform basic trouble shooting of backup failures and perform restores on-demand;
- Assist in adding clients to backup domain for purposes of backup;
- Media management (Recalling tapes from offsite and coordinating with vendor to deliver it onsite. Tape loading / Unloading);
- Take care of escalated Adhoc Backup and Restoration Requests;
- Ensure that customer satisfactory levels are exceeded;
- Actively worked on projects [New installations of Commvault];
- Worked on upgrade of Commserve and media agents to version11;
- Create storage policies, sub-client policies and schedule policies;
- Maintain tape library and resolving tape issues by recycling drives IBM library GUI;
- For drive down issues coordinated IBM and Datacenter to resolve drive issues;
- Balance space issues on disk library by running Data aging and Aux copy jobs regularly;
- Discuss failures and remediation techniques in team meetings on daily basis;
- Perform other duties as assigned.
Qualifications And Requirements - 3+ years' experience as a technical IT resource;
- 2+ years supporting or delivering in an enterprise-level environment;
- Experience in the following technology areas, expertise in 2:
- Windows;
- Linux;
- UNIX;
- Virtualization;
- Storage (On-prem or cloud-based);
- Applications (WebSphere, etc...);
- SharePoint;
- Network;
- Security;
- UCS;
- Data Domain;
- Commvault;
- Exchange.
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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