Cluster Manager - Axis Bank Branch Banking
Location
Mumbai | India
Job description
- Position Overview
Position Title Circle Head
Department Axis Bank -Branch Banking
Level/ Band Senior Manager Level
Role Summary: - To manage sales and business objective of the cluster, meeting or exceeding key targets
- To ensure achievement of sales targets with optimal market coverage
- To plan resource allocation and be responsible for financial viability of the cluster
- To effectively lead and manage his sales team by providing them with ongoing coaching
- To ensure that the sale behavior, sales ethics and sales practices of the sales team comply with company standards and regulations.
- To closely work with the supervisor to design sales strategies and initiatives that will cause improvement of sales performance across business.
- Organizational Relationships
Reports To State Head
Supervises Cluster Managers/ Relationship Managers
- Job Dimensions
Geographic Area Covered Circle Internal Stakeholders Training
Product Management
Marketing
Branch Operations
Distribution Operations
External Channel Partner
- Key Result Areas
Achieve ANP targets through assigned branches - Achieve pre-set business targets on ANP, case count, active branch, active sales staff and various KPIs for branch banking and cards vertical
- Work collectively with the branch manager on the business strategies and implementation plans
- Visit allocated branches regularly to supervise process and operations
- Interact regularly with Relationship Managers to achieve required sales target
- Training Relationship Managers in presentation & selling skills
- Joint Sales Calls with sales team on calls on calls with high-ticket clients
- Develop and maintain strong relationship and rapport with bank managers to ensure achieve business nos.
Training of the sales team - Train the Relationship Managers and bank's frontline staff on the products, sales technique, prospecting, objection handling and sales operation and process etc
- To train the Relationship Managers on Presentation and Selling Skills
- Conduct sessions on product pitching and query handling for RMs
Monitor sales & provide support - Analyze the productivity of RM's to ensure they are delivering as per expectations. Suggest the developmental changes and intervene as and when required.
- Ensure that the high performers are suitably rewarded & kept motivated
- Maintain and observe Company's internal control and standards
- Act as an escalation point for issues pertaining to policy issuance
Arrange various contests & events for the sales team as well as the customers - Communicate all marketing and sales programs to bank's frontline staff and ensure awareness and articulation
- Fulfill the approval requirements
- Analyze the customer response to events to judge the feasibility of the events in terms of leads generated vs. the money spent
MIS & Reporting - Design and circulate business MIS and reports to various stakeholder as required
- Analyze data cuts on Business Performance and share the findings with the supervisors
Risk - Participate in risk mitigation plans, contingency planning, and business continuity
programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
- Skills Required
Technical - Product/Subject matter expertise
- Team Management skills
- Mentoring skills
- Business perspective & planning
- Performance Management skills
- Finance / Insurance industry awareness
- Interviewing skills
- Self management
- Problem solving skills
- Peer level co-ordination and influencing skills
Behavioral Essential Desired Interpersonal skills .
Communication skills .
Creative thinking skills .
Supervising/Leadership skills .
Teamwork Skills .
Influencing skills .
Relationship Building skills .
Decision making skills .
- Incumbent Characteristics
Essential Desired Qualification PG/ MBA
Experience 7 - 9 years Sales Experience
Job tags
Salary
