Hospital Customer Assistant
Vidpro Consultancy Services
Location
Bangalore | India
Job description
Overview
The Hospital Customer Assistant plays a crucial role in ensuring a positive experience for patients, visitors, and staff at the hospital. They are responsible for providing exceptional customer service, addressing inquiries, and assisting individuals with various needs, thereby contributing to the overall efficiency and reputation of the hospital.
Key Responsibilities - Interact with patients, visitors, and staff in a courteous and professional manner
- Respond to inquiries and provide information regarding hospital services, directions, and protocols
- Assist with registration and check-in processes
- Coordinate with other hospital departments to address specific needs and requests
- Handle incoming calls and transfer them to the appropriate personnel
- Ensure waiting areas are clean and orderly
- Escalate complex issues to the relevant department or supervisor
- Process payments and maintain accurate billing records
- Collaborate with healthcare professionals to support patient care activities
- Manage and distribute incoming mail and packages
- Adhere to privacy and confidentiality regulations
- Participate in training and development programs
- Contribute to a positive and welcoming atmosphere within the hospital
- Provide support during emergencies or crisis situations
- Document interactions and maintain detailed records
Required Qualifications - High school diploma or equivalent
- Prior experience in customer service or hospitality
- Excellent communication and interpersonal skills
- Empathy and the ability to handle sensitive situations with professionalism
- Strong problem-solving abilities
- Detail-oriented and organized
- Ability to multitask and work effectively in a fast-paced environment
- Familiarity with medical terminology and basic administrative tasks
- Proficiency in using computer systems and relevant software
- Knowledge of privacy regulations and compliance standards
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Ability to remain calm and focused under pressure
- Adherence to professional standards and ethical conduct
- Commitment to providing exceptional service and support to all individuals
Skills: customer service,communication,empathy,patient care,coordination skills,operations
Job tags
Salary
