As a Customer Service Executive, the successful candidate will deliver excellent customer service and provide a high level of client satisfaction by utilizing exceptional communication and problem-solving skills.
Responsibilities
Manage customer inquiries and complaints promptly and effectively;
Resolve customer inquiries and escalations efficiently;
Record and assess customer feedback;
Identify customers needs and provide them with adequate solutions;
Inform customers about product features and other services;
Maintain a professional attitude at all times;
Provide accurate information on products and services;
Promote other products when appropriate;
Generate and process customer orders;
Participate in team meetings and initiatives
Qualifications
Bachelor s degree
Familiar with different customer service practices and processes;
