Location
Noida | India
Job description
Company Description
Starlight Data Solutions is an IT consulting company located in New Delhi. We specialize in organizational transformation through technology-driven strategy. Our team comprises pathbreakers, trend-setters, innovators, thought leaders, convergent thinkers, technology gurus, and an avant-garde crew of technologists who are committed to delivering tailor-made technology solutions to our clients.
Position Overview: We are seeking a highly motivated and results-oriented Renewal Business Specialist to join our team. The Renewal Business Specialist will play a key role in managing and growing our portfolio of renewable contracts, ensuring customer satisfaction, and maximizing revenue opportunities.
Key Responsibilities:
- Proactively engage with existing clients to understand their needs and promote contract renewals.
- Collaborate with sales and account management teams to develop renewal strategies and identify upsell/cross-sell opportunities.
- Prepare and present renewal proposals to clients, highlighting the value proposition and benefits of renewing their contracts.
- Negotiate contract terms and pricing to achieve mutually beneficial outcomes for the company and the client.
- Maintain accurate records of contract renewals, including contract terms, pricing, and renewal dates.
- Monitor contract performance and identify areas for improvement or expansion.
- Provide exceptional customer service throughout the renewal process, addressing any concerns or issues in a timely and professional manner.
- Act as a trusted advisor to clients, offering insights and recommendations to help them achieve their goals and objectives.
Qualifications:
- Proven track record of achieving renewal targets and driving revenue growth.
- Strong negotiation and communication skills, with the ability to build rapport and establish long-term relationships with clients.
- Excellent organizational and time management abilities, with the capacity to prioritize tasks and manage multiple projects simultaneously.
- Knowledge of contract management principles and practices.
- Proficiency in CRM software and Microsoft Office Suite.
- Self-motivated and proactive, with a passion for delivering exceptional customer service.
Job tags
Salary
