Agile Tech Solutions
Location
Lucknow | India
Job description
Job Description
Greetings from the HR Department
We Agile Tech Solutions Pvt Ltd (i.e. ATS) 'defines designs and delivers technology-enabled business solutions' to its clients worldwide. ATS is CMMI Level 5 certified company and ISO 9001:2015 as well as 27001:2013 certified. The company focuses more on productivity, quality, and knowledge management.
We are hiring for Technical Support Engineer.
Requirements and skills
Ø Analysis of software errors, system problems and taking remedial actions for recovery
Ø On-site User support (24 x 7 x 365 days) through the Help Desk at Lucknow Campus
Ø Installation and configuration of hardware and software (including OS and other applications software),
Ø network-related troubleshooting, etc.
Ø Maintenance and updating Intranet portal (CC Website)
Ø UPS Maintenance (Testing, Battery Replacement, installation etc.)
Ø Managing approximately 500 Desktops, 25 Servers, 4 Video Conferencing setup, 400 UPS, 50 CCTV
Camera, 25 Laptop etc. These devices may/ may not be under warranty/ AMC of their respective vendor.
Ø These number may increase in upcoming time.
Ø Co-ordinate with respective vendor/ OEM to resolve the h/w and s/w problem as and when required
Ø Liaise with Internet Service Provider (ISP) for resolution of problems related to bandwidth or downtime
Ø Local Area network (Wi-Fi and Wired both), troubleshooting management
Ø Monitoring of network devices as per the instructions of the IIM authority
Ø Any other jobs related to IT/ Network Services
Location: -Lucknow
Qualification: B. Tech/BE/ Diploma in IT/ Any Gradation.
Experience: 1-3 Year's
Please feel free to contact me if you have any queries or doubts.
Regard
Shaili Gautam
HR Executive
Mobile: 9311226481
E-mail: [HIDDEN TEXT]
Agile Tech Solutions Pvt. Ltd.
Job tags
Salary
