O3Hire
Location
Kollam | India
Job description
Business Growth :
Grow distribution and market share in the assigned area of operations
Identify, interact and develop DSAs to align and drive business in the market
Synthesise inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy
Analyse data and identify improvement areas, corroborate through market visits to identify sweet spots for performance
Benchmark and compare performance with territory to broad base good practices
Plan market size, span & geographies for TSM / TL / BDE / FL's
Should be able to device the best methods for communication of plans / targets to the team so that there is minimum expectation vs delivery gap
Ability to understand formats / data so as to gather right information,viz, in cases when we want them to do surveys and develop insights
Stakeholder Management :
Handle merchant escalations in market & partner with various internal stakeholders to resolve them
Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc.
Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders
Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement.
People Management :
Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team
Onboard the new team members and help them assimilate PhonePe ways of working
Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development
Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs
Understand the reasons of exit and take corrective action to reduce attrition
Drive team level R&R and engagement practices
Quality Management :
Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action.
Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM
Monitor performance on compliance parameters to ensure zero deviation
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