Executing end to end Process consulting projects based on ITIL V3 V4 ISO 20000 CMMI SVC models and frameworks
Conducting process assessments and prepare gap analysis reports Establishing Process Improvement Roadmaps Process Definition with the help of Process
Requirement Specification Document Piloting Development and institutionalizing the new process
Drive Continuous Service Improvement programs using various methods and techniques
Define measurement framework for SLAKPIs
Facilitate integration of service management tools processes and SLA KPIs
Perform process and SLA KPI s testing on service management tools
Timely reporting of the status on the assignments to clients and stakeholders
Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
Ownership of client engagements and quality deliverables
Primary skills
Experience in defining ITIL processes
Should have executed end to end consulting assignment which includes Service Design Gap analysis Process Definition implementation road map and auditing
Knowledge on Application and infrastructure Maintenance lifecycle and Transition
Experience in working directly with clients
Excellent communication interpersonal presentation skills
Total relevant work experience of 15 18 years and at least 8 years experience in Service Management Consulting
Secondary skills
ITIL Expert or at least
Intermediate modules certified
ISO IEC 20000 Implementer Lead auditor certified
Assessment auditing skills
Knowledge on other related frameworks and standards like DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage
