HTC Global Services
Location
Bangalore | India
Job description
Lead the design, implementation, and management of Microsoft Endpoint management/Intune solutions. Conduct architecture and design sessions for Mobile applications, considering both business and technical requirements, and contribute to product roadmap development. Implement system security requirements in compliance with Information Security standards. Collaborate on projects involving multi-tier application review, onboarding, and maintenance. Configure Intune and O365 for mobility capabilities with a deep understanding of Microsoft Intune for mobile devices. Oversee Windows autopilot rollout using Microsoft Intune. Manage a diverse mobile environment including iOS/iPadOS, Android, Windows, and macOS devices securely. Ensure devices and apps comply with organization's security requirements. Develop policies to safeguard organization data on organization-owned and personal devices. Provide enterprise support, administration, and troubleshooting for Autopilot and Mobile Device Management. Integrate, deploy, and configure Intune either in a co-management or standalone manner. Administer Microsoft 365 systems including Exchange, OneDrive, SharePoint. Develop and execute test plans to assess infrastructure and system performance. Maintain SME-level knowledge on various mobile and desktop products. Coordinate upgrades and migrations with users, manage change management data, complete upgrades in deployment system, and collect feedback post-rollout. Create end-user documentation and training material for IT Staff. Manage incident & service management, including logging requests, support calls, and escalating where appropriate into the Service Management tool. Demonstrate expert-level troubleshooting skills, conduct in-depth diagnostics on Microsoft Intune products and services. Troubleshoot and configure device connectivity. Possess knowledge of Cloud Identity (Azure Active Directory, AAD Sync, Role-based access control), Active Directory/Identity, Windows Defender Advanced Threat Protection (D-ATP), Office 365 Advanced Threat Protection, and related endpoint security solutions and comprehensive threat protection technologies.
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