Syncup
Location
Mumbai | India
Job description
1. Synthesize feedback across the various customer channels and provide weekly
updates to functional and category heads
2. Oversee the Personal shopper program
3. Design and manage the Membership program and associated members within the
program
4. Monitor all customer queries response time closure and escalations
5. Tabulate the reviews post purchase
6. Implement winback programs
Experienced in navigating ambiguity and change with an entrepreneurial mindset.
Track record of customercentric decisionmaking.
More than two customermanagement roles previously such as voice of customer
experience design customer care customer intelligence customer loyalty
Preference for candidates who have worked in both online and offline space.
customer,customer intelligence,customer loyalty,customer service,intelligence,operational activities
Job tags
Salary
