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Manager of Customer Customer Service Manager


Syncup


Location

Mumbai | India


Job description

1. Synthesize feedback across the various customer channels and provide weekly

updates to functional and category heads

2. Oversee the Personal shopper program

3. Design and manage the Membership program and associated members within the

program

4. Monitor all customer queries response time closure and escalations

5. Tabulate the reviews post purchase

6. Implement winback programs

Experienced in navigating ambiguity and change with an entrepreneurial mindset.

Track record of customercentric decisionmaking.

More than two customermanagement roles previously such as voice of customer

experience design customer care customer intelligence customer loyalty

Preference for candidates who have worked in both online and offline space.

customer,customer intelligence,customer loyalty,customer service,intelligence,operational activities


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