Technical Support Engineer
Location
Secunderabad | India
Job description
Company Description
TCPWave is a core network development company based in Hyderabad, India. They provide a suite of DDI solutions, including DNS, DHCP, IPAM, and ADC Management, with a focus on security and innovation. TCPWave's networking solutions are flexible and can adapt to fast-paced business needs, offering an automation platform, extensive API library, and command line interface to simplify complex business logic and reduce complexity. TCPWave offers customized, smart, simple, and safe solutions to design, implement and manage appliances for organizations of all sizes and industries. With 24/7/365 dedicated customer support, TCPWave ensures operational efficiency and aims to protect businesses from legacy errors.
Role Description
This is a full-time hybrid role for a Technical Support Engineer at TCPWave in Hyderabad with some remote work flexibility. The Technical Support Engineer will be responsible for assisting clients in troubleshooting technical issues related to TCPWave products. They will also provide technical support and customer service through excellent communication skills. The Technical Support Engineer will need to analyze the issues and work collaboratively with clients to ensure a positive experience.
Qualifications
- Experience in Technical Support, Troubleshooting, and Analytical Skills
- Customer Support and Customer Service skills
- Excellent written and verbal communication skills
- Ability to analyze and solve customer problems quickly and efficiently
- Experience in software development, network security or account management is a plus
- Bachelor's degree in Computer Science, Information Technology or related fields is preferred
Job tags
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