- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices
What Youll do -
- Serve as thought leader and trusted advisor to Product leadership and the larger product management team by collaborating with them through the entire product lifecycle from discovery, A/B testing, to post launch insights and learnings.
- Demonstrate proactive, solution-oriented thought leadership -- you are always looking ahead to whats coming next, you solve problems within and outside of your core area, and you are comfortable actively influencing leaders to ensure you drive key decisions and priorities.
- Proactively identify product opportunities within and beyond product ownerships areas through a hypothesis driven culture and data driven deep dives
- Responsible for organizing and assembling the resources, technology, and processes to support the Product Analytics needs of the Marketplace Product teams. Successfully work with cross functional group consisting of Product, Engineering and Business to drive data based decisions.
- Interface with product & business stakeholders across geographies to proactively identify opportunities, develop business acumen, cultivate stakeholder relationships & develop best in class data analytics solutions. Define the product engagement data capture strategy and collaborate with Engineering to ensure the accuracy of the data.
- Have an intimate understanding of various data sources and how to organize and utilize them to deliver critical insights to the broader organization.
- Leverage clickstream data to identify opportunities for improving customer experience and influence product roadmaps. Perform conversion analysis, funnel analysis, impact sizing to influence decision-making. Extensive hands-on experience with SQL to query from different databases
- Define and monitor KPIs to measure product performance and monitoring product health.
- Create effective reporting and dashboards by applying expertise in data visualization tools such as Mixpanel, Quantum Metric, Looker/Tableau, and Splunk to monitor product performance.
- Design and execute A/B tests, observational inference, predictive analytics to identify and quantify the impact of new product feature as an ongoing discipline to constantly improve product features and provide better experiences for customers across all platforms such as Desktop, Mobile, etc.
What Youll bring -
Background in Digital Product Analytics, Retail, and/or eCommerce and ideally experience with two-sided businesses (Buyer & Seller) like a Marketplace (eBay), Rideshare (Uber), other sharing business models (AirBnB, Task Rabbit, etc.)
Experience with A/B and Multivariate test design and implementation and Regression modelling
Retail and/or eCommerce industry experience in a heavily data-driven environment preferred
Working knowledge of Digital Product Analytics methodologies. Preference will be given to candidates with experience in both B2B and B2C digital products
Experience using an enterprise-level product analytics platforms (e.g. Mixpanel, Quantum Metric, Splunk, etc.)
You have a passion for working in a fast-paced agile environment.
