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Location

Gurgaon | India

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Job description

Egon Zehnder ( is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 560 consultants and 63 offices in 37 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.

Knowledge Centre India (KCI)

Knowledge Center India (KCI), is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value added service offerings, becoming a true business partner. At present, the overall team strength stands at 400+.

There are various teams based at KCI that work with Global Offices, PGs and the Management across all aspects of the firm's business life cycle. The center has teams working round the clock on many mission critical elements including the IT Backbone, Assignment Opening, Data Quality, Transcription, CV Capture, Research Operations, Global Visual Solutions and Global Research.

Key Responsibilities and Accountabilities

• Quality planning: Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the team's overall quality score.
• Quality audits: Perform audits to ensure quality of information entered in the database is free from error
• Quality review: Based upon performance, identify team members and conduct quality review meetings
• Team queries: Address team queries to ensure data entered in the database is in sync with office guidelines/ global data standards

Team huddle: Prepare data and conduct team huddle including:
o Transfer knowledge – refresher/ new guidelines received from offices
o Share best practices to avoid errors

o Present business case on client feedbacks and possible ways of avoiding them

• · Reporting : Compile and publish reports as per the process requirements ·
• Process training : Conduct knowledge transfer sessions with new joiners and help them go-live ·
• Interact with clients : Communicate directly with client w.r.t query/ clarity on request instructions ·
• Manage client escalations: RCA of customer complaints, taking correcting actions, sharing of feedback with concerned team members and sharing the closure report with the stakeholder.

Requirements

• Personality: Self-driven, result-oriented with a positive outlook and having attention to detail. A natural forward planner who critically assesses own performance.
• Quality Focus : Adhere to quality standards and be quality conscious. Must possess strong attention to detail and problem-solving ability.
• Strong Client Focus : Understand client’s requirement and believe in “Client first” always
• Team Player : Adapt to team and collaborate
• Communication Skills: Strong verbal and written communication
• Flexible to work in shifts : Morning (7:00 am to 4:00pm) and Evening (3:00pm to 12:00pm)
• Work from office : Should be ready to work from office as per the company policy
• Educational Qualification: Graduate
• Additional Certifications (preferred): Six Sigma, Continuous Process Improvement, Quality Management,

Benefits

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights: 5 Days working, Hybrid work model, Reward and Recognition, Employee friendly policies, Personnel development and training, Health Benefits, Accident Insurance, Gender Diversity

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with the Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

Due to high volume, we will only be contacting applicants who align most closely with our required qualifications. The Recruiting team at Egon Zehnder will retain your application materials and may contact you regarding future opportunities.

Egon Zehnder is an Equal Opportunity Employer.

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Job tags

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Salary