Associate Customer Experience

Location

Gurgaon | India

Job description

Walk-in-Interview in Gurgaon, Haryana on 4th March 2024

Role: Associate Customer Experience

Job ID: 0018

Company: India's Leading Food Delivery Company

Location: Gurgaon, Haryana

Salary: 3.8 - 5 LPA (tentative; actual salary will be decided in the interview)

What You Need to Bring to the Table:

Responsibilities:

• Resolving problems/concerns raised by customers on our App via chat/phone/email.
• Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency, excellent communication).
• Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
• Troubleshooting problems and seeing them through to resolution.
• Escalating unresolved issues to the appropriate internal teams.

Characteristics:

• People-first mindset (patient, empathetic, warm, respectful).
• Problem-solving mindset.
• Flexibility.
• Detail-oriented (active listener).

Eligibility:

Education: Bachelor's Degree (Graduation from a regular course).

Experience:

• Minimum Years of Experience Required: 0 (Freshers can apply).
• Maximum Years of Experience Required: 3 Years.
• (No gaps are allowed unless the candidate has a genuine reason for it).

Communication:

• Proficient in English & Hindi.
• Good typing skills of a minimum of 60 words per minute with 95% accuracy.
• Personality: (Evident in spoken & written interaction).

Spoken: Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand).

Written: Uses polite words, is not overtly casual, and gives relevant responses.

Work Schedule:

• Day shifts but should be comfortable with rotational shifts too!
• In night shifts, a cab is provided one-way from 8 pm to 8 am.

Work Mode: Work From Office

Notice Period: Only immediate joiners can apply for this job.

Mode of Interview: Telephonic and Face-to-face

Requesting you to not apply for this job:

• If you are not available on 4th March 2024 to attend a walk-in interview in Gurgaon, Haryana.
• If you are not comfortable with the work mode mentioned in the job description.
• If you are not comfortable with the work schedule mentioned in the job description.
• If your notice period is more than 15 days.
• If your current and expected salary is more than 5 LPA.

Important Note:

Please ensure that your resume reflects the relevant experience and skills mentioned in the job description, as failure to do so may result in the rejection of your job application.

Job tags

Salary

Rs 3.8 - 5 lakhs p.a.