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Location

Mumbai | India

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Job description

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

- Work alongside & learn from best in class talent

Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.

The Job

You will be responsible for :

- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

- Provide accurate information and support to customers, addressing their concerns and resolving any issues

- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

- Collaborate with internal teams to resolve customer issues and improve overall customer experience

- Meet or exceed productivity and quality standards set for the role

- Maintain customer data and records accurately in the designated systems

Ideal Candidate :

- You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of Chat support, email support and customer support executive

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

- You are highly goal driven and work well in fast paced environments

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Job tags

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Salary