Ensure all data processors have received the designated training and verif ication for both systems and guide lines prior to start the work.
Act as a focal point between the data processors and LXT OpEx in all matters related to doing the job with high accuracy.
Monitor daily/weekly/monthly the quality sample defined on project level.
Responsible for measuring and reporting data from the quality scoring sheets andor systems and reporting it on frequently basis to operation and OpEx management,
Coach the transcribers on the quality and efficiency areas for improvement.
Orchestrate the smooth communication between OPEX management and workers on site to implement quality standards requested by client as well as by LXT.
Collect all the commonly asked questions to create a knowledge base for workers.
Set corrective actions to address low quality scores.
Act as focal point to test and verify the tasks complexity vs. the guidelines received.
Monitor any changes in all guidelines for each language andor locale and make sure all transcribers aware with the update .
Conduct on job trainings and refreshers.
Fulfill operational requests within defined SLA related to quality and traini ng.
Qualifications :
Minimum 3 to 5 year s work experience in related industry or BPO s industry.
Excellent written verbal communication skills.
Native Indian with excellent verbal and written skills.
1 to 2 years experience with Quality and/or training implementation.
Lean Six sigma yellow or green belt is preferrable.
Experience with quality standards like COPC, ISO 9001 GDPR.
Strong analytical skills using Excel and Power Bi.
