The person in this role will need to have the capacity, capability, and motivation to deliver projects and solutions across the full customer journey effectively
This role will include establishing the technical win in coordination with account executives, sales engineering, building flawless customer onboarding experiences, customer care, ongoing engagement, consumption growth, and net revenue retention
The Solution Architect will act as an internal advocate for customers and bring the voice of the customer into the rest of the organisation to share perspectives leading to an increase in meaningful outcomes and increasing business value to our customers
Solution Architects is expected to develop into a subject matter expert in the fast-growing data migration, cloud data warehousing, and analytics space
Technologies you'll Use
Fivetran , AWS, GCP or Azure environments and services
3rd-party REST APIs
On premise and cloud databases (Oracle, MS SQL, Snowflake, Databricks etc)
Structural Query Language, Scripts, Terraform
What you'll Do
Advise customers on data system architecture, and support implementation of Fivetran connectors in accordance with our best practices
Create scripts or automations solutions using Fivetran s CLI or APIs
Support customers with deep technical knowledge and understanding of Fivetran product offerings and data space
Serve as the technical liaison between customer and Fivetran s product,engineering, and support teams
Create strong relationships with all stakeholders (internal and external for both business and technical roles)
Work closely with Fivetran pre-sales, support, product or engineering teams to continuously improve customer journey using Fivetran s product
Deliver best-in-class schemas and clean data, designed to be intuitively useful to analysts
Proactively engage with product and engineering teams on roadmap, soliciting and sharing customer/prospect feedback where necessary.
Assist in documentation efforts around Fivetran product offerings, internal knowledge base, and training resources
Thrive in complex technical discussions or troubleshooting exercises delivering the most effective solutions
Skills we're Looking For
Experience in a broad range of database, data warehouse, cloud and operating systems administration
Advanced SQL knowledge, logical, and analytical abilities to help solve problems and provide optimisations to databases, data warehouses, environments networking approaches
Advanced command-line knowledge, including scripting with the command-line
Advanced knowledge of networking approaches, including SSH tunneling and VPNs
Resourceful, self-motivated and able to successfully complete multiple competing projects under tight deadlines for a range of customers
Team player with excellent verbal and written communication skills and an ability to effectively collaborate with customers and cross-functional internal stakeholders
Bonus Skills
Experience with Data Lakes such as Amazon S3, Google Cloud Storage and Microsoft ADLS2
Experience with a non-CLI scripting language such as Python
Experience or understanding of Apache Kafka
Experience or understanding of SAP, Salesforce, Security
Preparing and Running enablement (training) sessions
Perks and Benefits
100% employer-paid medical insurance *
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team building activities
Monthly cell phone stipend
Recharge, reenergize, and pursue personal and professional goals with a 30 day paid leave after 5 years
