Plan the sales activities to achieve the annual sales targets
Make sure there is a prompt response to enquiries and maximum enquiries are converted into orders
Ensure identification of new prospects and maximum conversion of the prospects into customers
Ensure the sales team conducts detailed inspection and prepares quotation as per the defined guidelines
Review quotations regularly to ensure the Gross Margin is achieved as per the RPCI norms
Analyze sales trends and forecast the required changes in the plan on a monthly/weekly basis
Drive and monitor day to day activities of the Sales Team to ensure the set targets are achieved
Achieve renewal target of the Branch
Encourage team members to identify the upselling opportunities to achieve the defined targets
Regularly visit Existing customers along with team members to maintain a good liaison
Review the daily collection and set the plan to achieve the collection within defined timelines
Ensure the predefined DSO is achieved
Ensure timely submission of invoices getting the necessary acknowledgements wherever necessary
Conduct morning meetings to set the agenda for the day
Periodically review the performance of each Team Member and Conduct annual performance development review
Analyze sales trends and come up with development plans
Make sure the sales team completes all the required reports and update required apps/systems
Responsible for team attendance, approving leaves, sales related sign offs and sales colleague retention
Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process
To ensure that the sales team is setting correct Customer expectations w r t pest management
To ensure that the sales team collects correct information of the customer like, email address, 2 contact numbers address with landmark are captured
To train the sales team to sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
To share explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
To ensure all the sales are delivered after being visible in iCABS for planning execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
Ensure the Sales Team attends to customer complaints and provides required support to customers. KEY RESULT AREAS
Achieving total sales targets
Develop new business opportunities Upselling Opportunities
Achieve Renewal Target
Maintain Gross Margin as per RPCI norms
Collection DSO
Timely Invoice Submission
Develop Manage Sales Team and Sales colleague retention
Delivering Results - Achieving Sales Targets, Adherence to timelines
Managing Self - Organized, Composed and emphasizes on continuous self development
Working with Others - Open, approachable, and supportive to team members and colleagues
Displaying Leadership - Develop team, training, coaching, and mentoring
Functional - Technically sound, Good understanding of Business Processes (DSP / Pipeline / Sales Process / Safety Compliance)
EDUCATIONAL / OTHER REQUIREMENTS
Any Graduate (Any stream)
Sales experience of a minimum of 3-4 years in Direct Sales (Facilities Management) for Commercial business profile
Team handling Experience of 1-2 years will have an added advantage
Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)
