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CONSULTANT


HCLTech


Location

Chennai | India


Job description

Job Description (Posting).

Mandatory Skills:

AWS and MSSQL certified Professional.

Experience In Supporting & Implementing Solution In Mentioned Areas

Candidate with minimum 9 years of experience handling the MSSQL database.

Experience Managing MSSQL database on cloud.

Hands on experience on AWS cloud.

Monitoring database activities and take action to remediate the incident, Alerts.

Support Data migration

Monitor and maintain performance of Database

Maintain database standards including patching

Modify database objects

Maintain Database Access management

Enable and Maintain Database Backup and Restore as per recovery point objective (RPO)

Perform Test Drills to validate Database backup and restore

Responsible for providing end-to-end operations support for MSSQL on AWS services through monitoring, incident response, and incident resolution.

Participating in root cause analysis on incidents to ensure issues around are acted up on in a timely manner, using those processes to continually seek to improve the stability of the database on AWS environment.

Experience in installation, configuration and troubleshooting MSSQL on AWS cloud platform services.

Understanding of ITIL framework of ticketing /Problem ticket/Change process, Emergency change

Work on Service Improvement Plan and Innovations.

Creating best practice documents, known error records, knowledgebase articles etc.

Troubleshooting complex and business critical issues.

Work on team skill enhancement and training need identification.

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

CFS-Platform Engineering-MSSQL DBA

Auto req ID

1318934BR


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