Genpact
Location
Hyderabad | India
Job description
MT - Power Platform - HMS044846
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Management Trainee - Power Platform
Responsibilities
• Maintain reports & spreadsheets for historical data, manage email queues
• Work closely with Operations for daily, weekly & monthly reports
• Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
• Provide insights on existing data to internal/external stakeholders
• Identify the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
• Process orientation, including strong organizational and prioritization skills.
Qualifications we seek in you
Minimum Qualifications/ Skills
• Good Communication skills both written and verbal
• Should be very comfortable with handling lots of data & numbers
• Should have good working knowledge of using Excel
• Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
• Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
• Excellent analytical skills with ability to problem solving
Preferred Qualifications/ Skills
• Power BI
• SQL Database, Access Automation
• Presentation Skills
• Lean/Six Sigma Certified
• Data Science
Job tags
Salary
