Location
Delhi | India
Job description
Salary up to 24k
location: Jasola Communication skills .
Job Overview Full-Time Customer Care Executive role with Hindustan Recruitment in New Delhi, Delhi, India. We are seeking a highly motivated individual with 1 to 3 years of experience. As a Customer Care Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.
Qualifications And Skills - Excellent communication skills, both verbal and written
- Customer service-oriented with a strong focus on customer satisfaction
- Experience in a voice or chat process is highly desirable
- Good problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced and dynamic environment
- Strong teamwork and collaboration skills
- Sales experience is a plus
Roles And Responsibilities - Handle incoming customer inquiries and provide prompt, accurate, and professional responses
- Assist customers in resolving issues and complaints in a timely manner
- Ensure a high level of customer satisfaction through effective communication and problem-solving skills
- Maintain detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to escalate and resolve complex customer issues
- Identify opportunities to enhance the customer experience and provide feedback to the management team
- Meet or exceed individual performance targets, including quality and productivity metrics
Job tags
Salary
