Appstle Inc.
Location
Delhi | India
Job description
* The role
requires coding skills. Candidates with previous software development experience will be highly preferred * Remote work. Preferably South Asia (India, Pakistan, Bangladesh) About us: - Founded by an Apple-Siri Engineer, and an ex-Amazonian, Appstle is a B2B SaaS company in the e-commerce space. - Appstle uses revolutionary technology to build unique, tailored, and affordable applications or software solutions, that enable e-commerce stores to provide the best end-to-end experience to their customers or shoppers. - Appstle is a Silicon Valley based and funded company. Focus areas: - Appstle is focused on the customer retention, loyalty, and wallet share spaces. Appstle Subscriptions and Appstle Memberships are its 2 core products available on Shopify and Shopify Plus. Our direct customers are e-commerce stores on Shopify and Shopify Plus. Company Values: - Appstle is a highly merit-based, equal opportunity employer that fosters and encourages passion for technology, innovation, and problem solving. We are a highly diverse team that cuts across age, location, race, and religion. - Having founded and led by a female CEO, Appstle is committed to gender diversity. We are proud to share that as on May 1, 2022, the Appstle team achieved a natural 50% male-female ratio. Role: - Appstle is looking for a strong, motivated, and tech-savvy Merchant Success Engineer. - As a brand having top apps in the customer retention and wallet share spaces (Subscriptions and Memberships), a strong winning differentiator for Appstle, is 24x7x365 support from well-trained Support Engineers who go over and beyond to help our app users (e-commerce merchants). To provide the 24x7x365 support, our support team is spread across geographies and works in shifts. - The person filling this role, will be the key POC for Appstle, and represent Appstle in merchant conversations and support 1. identifying and understanding the merchant issue 2. trouble shooting simple issues end to end 3. escalating complex issues to Support Managers, and/or the core Development team - Previous experience and/or deep understanding of Shopify platform is a significant plus **The role requires coding skills. Candidates with previous software development experience will be highly preferred ** 1 month on-job and paid training will be given Key links: - - -Job tags
Salary
