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Location

Gurgaon | India

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Job description

What's the role?

Position: Customer Service Representative
Type: External/Third party payroll

• Support sales team in creating quotations, order entry and support general inquiry
• Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence
• Understand appropriate situation handling of specialized customer needs based on geography & requirement
• Responsible for sustaining and continuing knowledge of existing and new products and applications
• Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any
applicable regulatory standards
• Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy
• Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries
from both customers and field sales personnel
• Provide quality service with 70-80 customer contacts/day

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16th amongst India’s Best Workplaces and 17th Among Asia’s Best Workplaces by Great Place to Work Institute® .

Watch these videos to know more:

Celebrating 25 years of Hilti India in style

What do we offer?

Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.

What you need is:

• Any Graduate / Postgraduate with 0-3 years of experience of Backend Operations profile in Customer Service.
• Ability to multi-task, prioritize and manage time effectively.
• Strong communication and active listening
• Native resident of Gurgaon/Delhi.
• Familiarity with SAP systems would be an added advantage.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.

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