Manager of Cloud Operations
Location
Secunderabad | India
Job description
As a manager for the Cloud and Infrastructure Operations team you will be responsible for the day to day running of our 24/7 team.
Together With
- Managing the day-to-day activities for Cloud and Infrastructure Operational team, ensuring all Incidents, Changes and Requests are actioned within SLAs for our global customer base.
- Ensure career development within the operations team for administrators and engineers. Providing career mentorship by conducting performance reviews, 1:1's with staff and regular team meetings.
- Be a direct point of contact of escalations within the team and customers for cloud support.
- Ensure tickets and customer requests are managed in timely fashion. Understanding of ITIL processes for adherence to change management and customer support.
- Responsible for ensuring 24/7 coverage of the team.
- Providing problem management advancements for operational tickets and customer support.
- Ensure reporting is completed on customer, ticket management to provide statistics to direct manager and upper management.
- Providing excellent technical support for our customers in cloud environments (OCI, Azure).
- Being a technical point of contact for managed operating systems and assist in customer calls for troubleshooting, leading by example and guiding team members.
- Has confidence and experience to hold team members to account for quality and delivery and style to do this in a constructive way.
In Combination With - Detailed knowledge of a range of services from the Oracle OCI Cloud Platform particularly in relation to infrastructure and security.
- Team management experiences in Operations and leading engineers.
- Understanding of Oracle Identity and Access Management products such as OCI AD, ADFS, OCI AD Connect, Conditional Access, OCI AD Proxy, SAML and Active Directory Domain Services.
- Excellent written and verbal communication skills for communicating with customers, technically and procedurally.
- Excellent documentation experience and skills.
- Good working knowledge of cloud technologies (OCI, Azure)
- Customer first mindset.
You Are The Best Candidate If You Have - A bachelor's degree in computer science or closely related subject or equivalent experience.
- At least one Oracle OCI certification.
Our Benefits And Fun - 3 weeks of accrued vacation time per year
- Flexible working schedule
- Competitive Health Benefits
- Employee Recognition Program
Our application procedure Interested in this vacancy Click Apply and send us your resume immediately!
Details Location: Hyderabad, India
Position Title: Manager, Cloud Operations.
Job tags
Salary
