Customer Planning Advisor
Location
Kolkatta | India
Job description
- To ensure effective planning of assessments and provide support for Client Manager logistics.
Key Responsibilities & Accountabilities
- Reach individual UTILISATION/ targets per month.( subject to work availability)
- Ensure the available days are booked
- Use appointed LCM by Regional Manager or any other designated authority.
- plan for Client Manager presence in the office for assessment related works
- Minimise travel time/distance between home & client, office & client & between clients
- Key Accounts to be handled by Key Account Managers
- Diaries are booked at least two months in advance
- Logistics to be arranged by planners
- In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager
- Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week.
- Weekly forecast to be submitted to planning Manager who in turn would submit to Finance
- Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit .
Key Performance Indicators
- Planning management (Delivery days)
- Diary Management of assessors
Dimensions
- Workload management of Client Managers supporting the budgeted days for respective region.
- Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager
- Support to External Resource staff
Knowledge / Skills / Experience / Competencies
- A Graduate in any discipline.
- To have at least 1-2 years of similar support experience .
- Excellent negotiating skills and ability to cope with pressure and meet tight deadlines
- Experience within a customer centre environment
- Advanced competence in MS word and excel database.
- To Demonstrate of a high skill level in using SAP (optional)
- Good analytical problem solving skills
Additional Details
- Understand, commit and follow the BSI Group Health, Safety, Environment & Quality (HSEQ) Policy
- Learn and follow safe working environment
- Undertake Suitable Training as communicated from time to time
- Report hazards, near miss and safety incidence
- Report environmental issues and incidence
- Follow Safety Rules including using Personnel Protective Equipment (PPEs)
- Participation in Hazard Identification
- Participate in the process of risk mitigation
- Participation in Accident Investigation
- Exercise the right to withdraw oneself from work if one feels it is unsafe working environment. Inform the respective line manager
- Contribute in achieving Environment, Health and Safety objectives
- Work in teams to make BSI a safe workplace
Job tags
Salary
