Regional MPBN SME

Location

Bangalore | India

Job description

Requirement

Overall responsible for PC/MPBN deliverables in Circle. Handling all PC/MPBN activities in the Circle, typical activities are Design, NPI, corrective and preventive maintenance but also network changes that requires physical intervention. Over all In charge of PC/MPBN operation

Responsible for SLA adherence with interface departments and customer

• Responsible for Managed Services Delivery of PC / MPBN Network in South

• End-to-End closure of PC/MPBN issues in Circle

• Ensure that FM/PC/MPBN/GNOC team Comply to processes, procedure to provide premier network availability and reliability.

• Responsible for all PC/MPBN Planned Work activities.

• Customer Satisfaction & CSI Score

• KPI monitoring and sign off for Reward/Penalty

Main Tasks- Manage day to day Maintenance of all PC/MPBN system & Scheduling and reviewing all planned work (change Request) across the Network

• Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
• Coordinate with GSDC (BO, FO, CM) ,D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network.
• Maintain effective technical support staff for PC/MPBN, and management of PACO/MPBN Engineering and Operations team.
• Manage all the activities with allocated resources (man &machine).
• Advise Service Delivery Manager to improve Service Performance and contractual obligations
• Supervise all operational expenses
• Vendor management

Job tags

Salary